Benihana - Las Colinas, TX

Reseñas de Benihana - Las Colinas, TX de comensales del restaurante. Basadas en valoraciones recientes.

1. V

   Verenise

   Dallas1 reseña

   5.0

   Comieron en 2 de noviembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicioso buen ambiente y excelente servicio de parte del chef 😋😋😋😋😋😋😋
   

   Benihana - Las Colinas, TXSe respondió el 4 de noviembre de 2024

   Hola, Verenise! Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que hayas disfrutado. Esperamos verte pronto de nuevo!
   

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2. L

   Ludgere

   Dallas1 reseña

   5.0

   Comieron en 24 de octubre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fue una grandiosa experiencia muy atento a los clientes y fue todo superbe de mi parte
   

   Benihana - Las Colinas, TXSe respondió el 25 de octubre de 2024

   Hola, Ludgere! Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que hayas disfrutado. Esperamos verte pronto de nuevo!
   

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3. M

   Mardoqueo

   Washington DC3 reseñas

   5.0

   Comieron en 6 de septiembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Buena comida, buen servicio, buen show. Super recomendadísimo
   

   Benihana - Las Colinas, TXSe respondió el 9 de septiembre de 2024

   Dear Guest! Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

   ¿Te fue útil?

4. OT

   Comensal de OpenTable

   Dallas1 reseña

   5.0

   Comieron en 24 de marzo de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Todo muy rico y muy buen servicio, sin duda regresaría
   

   Benihana - Las Colinas, TXSe respondió el 28 de marzo de 2024

   Gracias por tomarte el tiempo de dejarnos una reseña, apreciamos mucho saber que hemos creado un recuerdo especial para ti. Esperamos vernos pronto.
   

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5. RG

   RicardoG

   Puerto Vallarta5 reseñas

   2.0

   Comieron en 5 de febrero de 2023

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Muy mal los sabores. Servicio lento. Demasiado lleno y sucio todo
   

   Benihana - Las Colinas, TXSe respondió el 6 de febrero de 2023

   Dear valued guest, Thank you for your feedback. We strive to offer the best dining experience and service possible. We’re sorry that wasn’t your impression. Please accept our sincere apologies and feel free to contact us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.
   

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6. OT

   Comensal de OpenTable

   Dallas1 reseña

   5.0

   Comieron en 23 de junio de 2022

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Todo muy bueno excelente
   

   Benihana - Las Colinas, TXSe respondió el 6 de julio de 2022

   Dear Guest thank you so much for your feedback, we hope to see you back again soon!
   

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7. OT

   Comensal de OpenTable

   Los Ángeles3 reseñas

   3.0

   Comieron en 22 de agosto de 2021

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Dure mas de 60 min despues de mi hora de reserva para que llegara el chef a mi mesa, eso si , el chef mis respetos, cuando llego el muy amable, pero muy tardados en todo, bebidas olvidadas etc…
   

   Benihana - Las Colinas, TXSe respondió el 24 de agosto de 2021

   Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
   

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8. C

   Crystal

   Dallas1 reseña

   2.0

   Comieron hace 3 días

   1. Global 2
   2. Comida 1
   3. Servicio 4
   4. Ambiente 3

   I have been a loyal customer of this location for years, frequently dining here and supporting the establishment. Recently, I made dinner reservations for my leadership team and also ordered a meal to-go due to my long work hours. Unfortunately, the to-go meal was not properly cooled throughout, which was incredibly disappointing. Given the consistent support I’ve shown to this location, I can't help but feel frustrated by this experience.
   

   Benihana - Las Colinas, TXRespuesta enviada hace 1 día

   Dear Crystal, We truly appreciate your loyalty and are deeply sorry for the disappointing experience you had, especially after your continued support. It’s unacceptable that your to-go meal wasn’t properly cooled and that this isn’t the first time this issue has occurred. We also regret that your concerns about your phone haven’t been resolved and that our service quality has fallen short. Your feedback is incredibly important, and we’ll address these issues with our team immediately to ensure improvements are made. Please contact us at [restaurant’s contact information] so we can make this right. Thank you for bringing this to our attention. Best regards,
   

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9. K

   Ken

   Dallas1 reseña

   5.0

   Comieron hace 4 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Benihana needs better birthday coupon. The coupon should be for any meal time. Just add a lunch coupon and a dinner coupon. Different birthday discount for lunch and dinner. Other than the coupon discrepancy, everything was great.
   

   Benihana - Las Colinas, TXRespuesta enviada hace 3 días

   Hey Ken, Thank you for choosing Benihana - Las Colinas, TX for your birthday celebration and for taking the time to leave us this fantastic review. We're thrilled to hear that you enjoyed your experience with us, from our food to our service. We appreciate your feedback about the birthday coupon and we will definitely take it into consideration as we continuously strive to improve our customers' experiences. We look forward to serving you again soon. Best regards, The Management Team
   

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10. OT

    Comensal de OpenTable

    Dallas1 reseña

    1.0

    Comieron hace 4 días

    1. Global 1
    2. Comida 4
    3. Servicio 1
    4. Ambiente 4

    We were told to pay for the other group at our table who had double the amount as than our check. During the entire night we never even got our waters refilled. It was a birthday meal for us and we had the certificate for $30 off the we get each year. The other couple left and we stayed for the birthday song and desert. Eventually the waitress came up to us and she said something was wrong with the check and the other group that left paid $80 and we could pay $85, or just the $80. That amount surprised us, since the 2 of us split an adult meal Habichi Chicken Rice of about $32 and my child had a kids meal of $22. We also ordered fried rice with was $8. No drinks just water. So total $62 plus tax would be around $70. Once the $30 birthday certifiable is subtracted it would be around $40. So being asked to pay $80 and an extra $5 so we can be the same as the other group made no sense. The waitress said she would talk to the manager, which then I thought would fix it. The manager produced a receipt with the other people’s charges on it and wanted us to pay for it. We said that was not our check and we were not going to pay for it. She responded by saying it was already ticketed and can not be changed. We said just make a ticket of our food. She said she could not. We repeated that we are not paying for other people food. We also asked what about the $30,she said it was already on the other people’s charge, and we said that was ours and we are not going to pay for it. During this time the manager keep telling us she was going discount it to be $80. Which made no sense at first, but I realized that the total table was about was $195 so they were trying to get us to pay for half. Apparently they gave the other couple our check and they wanted us to pay amount which was $120, but then they were discounting it. Eventually they gave us the check and discounted it to $40
    

    Benihana - Las Colinas, TXRespuesta enviada hace 3 días

    Dear Guest! We're really sorry to hear about your experience at Benihana - Las Colinas, TX. We understand your frustration and we deeply regret the misunderstanding about the bill. We strive to provide a seamless dining experience for all our guests and it's clear we fell short this time. We appreciate your patience and understanding and we're looking into this matter to ensure it doesn't happen again. We hope you'll give us another chance to make things right. Best, The Management Team
    

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