Benihana - Mall of America, MN

Reseñas de Benihana - Mall of America, MN de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   J Elias

   Nueva York3 reseñas

   4.0

   Comieron en 2 de enero de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   El servicio del Chef de tepanyaki Guillermo fue buenísimo , el servicio de la mesera no tan bueno , nos trajo los edamames que eran una entrada hasta el final casi con el postre , el postre nos lo trajeron sin helado y sin crema batida tuvimos que pararnos a reclamar para que nos lo sirvieran correctamente , nada de esto se Justifica aún que éramos un grupo de 9 pues fue la única entrada y el Único postre
   

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2. OT

   Comensal de OpenTable

   México1 reseña

   5.0

   Comieron en 14 de junio de 2023

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excelente , muy buena comida. Relación calidad y precio muy buena
   

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3. GC

   GustavoC

   Minneapolis1 reseña

   5.0

   Comieron en 23 de julio de 2022

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excelente servicio definitivamente lo recomiendo la comida excelente.
   

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4. LR

   LRosvold

   Minneapolis25 reseñas

   5.0

   Comieron en 22 de marzo de 2022

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious!!
   

   Benihana - Mall of America, MNSe respondió el 29 de marzo de 2022

   Dear LRosvold We are happy you enjoyed the experience! Come back soon!
   

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5. OT

   Comensal de OpenTable

   Minneapolis1 reseña

   5.0

   Comieron en 27 de diciembre de 2019

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fun Delicious
   

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6. H

   Helena VIP

   Minneapolis62 reseñas

   3.0

   Comieron hace 1 día

   1. Global 3
   2. Comida 5
   3. Servicio 4
   4. Ambiente 3

   The food was amazing, and the chef and servers were really good. What was odd is that we were charged for service twice, and that doesn’t sound right. I probably will not go back.
   

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7. A

   Ayodele

   Minneapolis1 reseña

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 2

   It was almost like they were doing us the favor letting us dine there. Paid for a 5 course meal and didn’t get two of the added items until I begged and even then the tea was watered down and the scoop of sorbet was a spoonful literally one bite. We didn’t get our white rice until I asked and again, asked, and then it was when we were being given boxes to pack up our just finished cooking food to take it to go. Don’t get me started on beverage service or refills. And then to stand over me and watch me fill out the check/tip! Oh by the way we were celebrating my daughter’s Golden Birthday which I made the reservation for and told them twice again - you guessed it NOTHING! Not even close to worth the money let alone the way we were treated. We should have been paid to dine there.
   

   Benihana - Mall of America, MNRespuesta enviada hace 1 día

   Dear Ayodele, We’re deeply sorry to hear about your disappointing experience, especially on such a special occasion like your daughter’s Golden Birthday. The service and food quality you described are unacceptable, and we sincerely apologize for the multiple oversights, including the delayed items, watered-down tea, and lack of acknowledgment for your celebration. Your feedback is incredibly important, and we’ll address these issues with our team to ensure they are corrected immediately. We truly regret that we fell short and hope you’ll give us another chance to provide the exceptional experience you expected. Thank you for bringing this to our attention. Best regards,
   

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8. OT

   Comensal de OpenTable

   Minneapolis1 reseña

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Food was pretty good, great chef , waiter was not bad at all. But trying to put 9 people at a table, knowing it’s suppose to be 8 persons, so I asked with my party of 7 to buy the seat out , manager said no problem , other two at the table didn’t mind moving which was cool, manager was respectful , but I paid for two seats meaning table of nine. I would like a meal credit sit nine people at one table when other tables were open. One credit Benihana , 8 people to a table not NINE. And then served a lime with a drink advertised as grapefruit on the side & my party of seven didn’t receive ice cream . Sheesh One credit 65$ to an eight hundred dollar bill. # Make it right.
   

   Benihana - Mall of America, MNRespuesta enviada hace 3 días

   Dear Guest! Thanks for visiting us at Benihana - Mall of America, MN. We're thrilled to hear that you enjoyed our food and the chef's expertise. We apologize for the confusion regarding the seating arrangement and the lack of ice cream for your party. We appreciate your understanding and are working to improve. We hope to welcome you back soon for a better experience.
   

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9. K

   Keli

   Richmond4 reseñas

   3.0

   Comieron hace 5 días

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 2

   Was just ok. As with most organizations now, it's franchised and feels very corporate. Even though I wrote in my reservation notes we were celebrating my daughter's 16th birthday, zero acknowledgement was made and nothing special was offered whatsoever. How disappointing.
   

   Benihana - Mall of America, MNRespuesta enviada hace 4 días

   Hello Keli, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Mall of America, MN didn't match your expectations. We strive to provide a unique and memorable experience for all our guests, and it seems we fell short during your visit. We appreciate your feedback regarding the communication about your daughter's birthday and we will definitely take this into consideration. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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10. OT

    Comensal de OpenTable

    Minneapolis1 reseña

    5.0

    Comieron en 2 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Great experience nice to bring family dinner and enjoy other events .
    

    Benihana - Mall of America, MNSe respondió el 3 de marzo de 2025

    Dear Guest! Thank you for choosing to dine with us and for taking the time to leave us such a wonderful review. We're thrilled to hear that you and your family had a great experience at Benihana - Mall of America, MN. It's always our pleasure to provide a memorable dining experience for our guests. We look forward to serving you and your family again soon. Best regards, The Management Team
    

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