Benihana - Schaumburg, IL

Reseñas de Benihana - Schaumburg, IL de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Chicago2 reseñas

   1.0

   Comieron en 31 de agosto de 2021

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   No nos dejaron entrar porque no estábamos completos a la hora de la reserva
   

   Benihana - Schaumburg, ILSe respondió el 13 de septiembre de 2021

   Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
   

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2. J

   Jack

   Unspecified1 reseña

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Benihana is always good here. This location has great service and friendly staff. I have had many experiences here and looking forward to more.
   

   Benihana - Schaumburg, ILRespuesta enviada hoy

   Dear Jack, Thank you for your kind words and continued support! We’re thrilled to hear that you consistently enjoy great service and friendly staff at our location. It means a lot to us that you’ve had many positive experiences and are looking forward to more. We can’t wait to welcome you back for another fantastic dining experience! Best regards,
   

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3. E

   Elizabeth

   Chicago3 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We've been going to Benihana for more than 16 years to celebrate special occasions. We started going as a couple, then as husband and wife, and now we go as a family of 4. Food is always great and service is too. Prices have gone up a lot in the last 2-3 years, and we understand that's true for a lot of restaurants. However, the $30 offered for a bday certificate has remained the same. I feel they should increase this amount for guests since Benihana has increased their prices. They should offer guests $45.
   

   Benihana - Schaumburg, ILRespuesta enviada hoy

   Dear Elizabeth, Thank you for being a loyal guest for over 16 years and for sharing your special moments with us! We’re thrilled to hear that you continue to enjoy our food and service as your family grows. We truly appreciate your feedback regarding the birthday certificate. You make a great point, and we’ll pass your suggestion along to our management team for consideration. We value your loyalty and hope to keep making your celebrations memorable for many more years to come. Thank you again for your support and thoughtful feedback! Best regards,
   

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4. M

   Mariela VIP

   Chicago10 reseñas

   4.0

   Comieron hace 3 días

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Overall it was good, front staff needs to have better welcoming manners. Very dull and unwelcoming.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 2 días

   Thanks for the feedback, Mariela. We're glad to hear that you enjoyed the food and service at Benihana - Schaumburg, IL. We're always striving to provide a warm and welcoming environment for our guests. We appreciate your comments about our staff's manners and will definitely take them into consideration as we continue to improve our service. We hope to see you again soon!
   

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5. J

   John VIP

   Chicago1 reseña

   2.0

   Comieron hace 5 días

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   Finally seated 50 minutes after our reservation, corporate overbooks we were told
   

   Benihana - Schaumburg, ILRespuesta enviada hace 3 días

   Thanks for the feedback, John. We're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience caused. We always aim to provide a timely and efficient service, and it's clear we fell short this time. We appreciate your patience and understanding and we're looking forward to serving you better in the future.
   

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6. OT

   Comensal de OpenTable

   St. Louis1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   This was higher prices than other hibachi, I’ve been to and rice was extra which it usually comes with the hibachi
   

   Benihana - Schaumburg, ILRespuesta enviada hace 4 días

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear that you found our prices higher than other hibachi services, and that our rice service didn't meet your expectations. We strive to provide the best experience for our guests, and your comments will help us improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team at Benihana - Schaumburg, IL.
   

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7. A

   Aisha VIP

   Chicago14 reseñas

   4.0

   Comieron hace 6 días

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   The food was good. The pricing is a bit high but overall, the food quality was good. They also charge the full amount for fried rice. 7.00 for chicken fried rice or 6.00 for vegetable fried rice if you want that instead of regular white rice.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 4 días

   Hey Aisha, Thank you for your feedback and for choosing to dine with us at Benihana - Schaumburg, IL. We're glad to hear that you enjoyed the food quality and found it good. We understand your concern about the pricing, and we assure you that we strive to provide the best value for our menu items. Your suggestion about the alternative fried rice will be taken into consideration. We appreciate your constructive feedback and look forward to serving you again soon. Best regards, The Management Team
   

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8. M

   Melodee

   Chicago1 reseña

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great first experience. Fun, great food, great service.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 4 días

   Hey Melodee, We're thrilled to hear that you had a great first experience at Benihana - Schaumburg, IL! It's fantastic to know that you enjoyed the food and found our service to be fun and attentive. We strive to provide an exceptional dining experience for all our guests and your positive feedback is a testament to our efforts. Thank you for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. OT

   Comensal de OpenTable

   Chicago1 reseña

   2.0

   Comieron en 6 de marzo de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 1

   We were sat and drink orders out in by 6:30pm, at 7:10pm we had to ask where our drinks were at. Once everything was cooked, we had to ask where our children’s corn was at for their kids meal. It is pretty sad when a child is crying because they are thirsty and not one staff member offered to help get our drinks and we still had to ask where the drinks were.
   

   Benihana - Schaumburg, ILRespuesta enviada hace 7 días

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. It's certainly not the standard of service we aim to provide. We understand how frustrating it must have been for you and your family to wait for drinks and for your children's meal. We sincerely apologize for the inconvenience. We will ensure to address these issues with our team to ensure better service in the future. We hope to have the opportunity to serve you again and exceed your expectations.
   

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10. K

    K VIP

    Chicago24 reseñas

    1.0

    Comieron en 3 de marzo de 2025

    1. Global 1
    2. Comida 2
    3. Servicio 1
    4. Ambiente 2

    I recently visited Benihana for the first time, having enjoyed hibachi dining at other restaurants in the past, but this experience was nothing short of disappointing. Based on this visit, I won’t be returning, and I feel compelled to share my concerns. From the start, the service was lackluster. Our server was neither rude nor welcoming, and the pace of service was painfully slow, despite having only our party and one small group at the table. When the chef arrived, he greeted us with a quick “Konichiwa” and a few words in English, but then proceeded to speak exclusively in Spanish to the other family for the entire meal. I have no issue with people speaking Spanish, but it felt completely inappropriate to ignore our party and focus solely on them. To make matters worse, I understood everything he said and overheard him telling the other family he had extra steak, offering them much more food than we were given. The lack of entertainment and engagement was another huge letdown. There were no tricks, no exciting moments, and no interaction with the kids at the table—just a chef banging a spatula and fork together briefly before cooking the food. The fun and lively atmosphere typically associated with hibachi dining was completely absent. What truly left a bad taste in my mouth was the obvious preferential treatment. The chef kept giving the other family extra portions, repeatedly saying “extra para tu.” My child even asked why they were getting so much more food than we were. This was especially frustrating given that we paid $130 for one adult meal, one child’s meal, and two drinks. The portion of meat we received was shockingly small, and I felt completely shortchanged. To be clear, this experience was far below the standard I expected from a well-known restaurant like Benihana. It was frustrating to feel ignored and undervalued, and I would not recommend this location to anyone based on the treatment we received.
    

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    Benihana - Schaumburg, ILSe respondió el 5 de marzo de 2025

    Hi K, We're truly sorry for your disappointing experience at Benihana - Schaumburg, IL. We apologize for the service and food not meeting your expectations. We value your feedback and will use it to improve. We hope for another chance to serve you better. Best, The Management Team
    

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