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Steak And Lobster Xpx - Benihana - Troy, MI, Troy, MI

Benihana - Troy, MI

3.6
3.6
4065 reseñas
Hasta $30
Japonesa

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2 personas
7:00 p.m.
Reservado 45 veces hoy
  • Bueno para ocasiones especiales
  • Ideal para grupos
  • Animado
El Benihana le da la bienvenida con una experiencia culinaria sin par. Los comensales se sientan en grupos en mesas compartidas, donde su chef personal desarrolla el antiguo arte del teppanyaki, Los comensales pueden ver cómo se cortan los alimentos para preparar una comida que deleita tanto a los ojos como al paladar, ya se trate de un filete delicioso, pollo tierno o mariscos suculentos. También se ofrece sushi elaborado por un chef de sushi con talento, y cocteles especiales. El Benihana Troy se encuentra en Big Beaver Road, entre Crooks Road y la autopista Coolidge, cerca de Somerset Collection y Somerset Park Golf Course. La entrada y el aparcamiento del establecimiento están en la parte de atrás del edificio. Se aplica un suplemento de servicio del 18% para grupos de 8 personas o más. Solo se admiten reservaciones para la zona teppan. Con el objetivo de acomodar mejor a los comensales, no se aceptan reservaciones para el bar de sushi o el lounge.

Pide a domicilio o para llevar

Áreas del restaurante

Información adicional

  • Ambiente
    Informal
  • Precios
    Hasta $30
  • Cocinas
    Japonesa
  • Horarios
    Lun–Jue, Dom 11:00–22:00 Vie, Sáb 11:00–23:00
  • Número de teléfono
    (248) 649-6340
  • Página web
    https://www.benihana.com/
  • Opciones de pago
    AMEX, Carta Blanca, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress code
    Informal y elegante
  • Servicio de comidas
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
  • Ubicación
    1985 W. Big Beaver Road, Troy, 48084 MI
  • Zona
    Troy
  • Intersección en calle
    Crooks
  • Parking details
    Free parking for Benihana guests
  • Adicional
    Bar / Sala pública, Bar completo, Cervezas, Cócteles, Entrega a domicilio, Hora feliz, Opciones libres de gluten, Para no fumadores, Vegana, Vinos

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Lo que dicen 4,065 personas

Calificaciones y reseñas generales

Solo los comensales que han comido en este restaurante pueden realizar reseñas

3.6
3.6 de acuerdo a calificaciones recientes
  • 4Comida
  • 3.5Servicio
  • 3.4Ambiente
  • 3.1Valor

Ruido • Moderado

4,065 reseñas

  1. Deborah

    Detroit

    9 reseñas

    3.0

    9 reseñas

    Comieron hace 2 días

    1. Global 3
    2. Comida 4
    3. Servicio 3
    4. Ambiente 2
    As soon as we walked in we saw an argument between the mgr & a chef. Our waiter was kind but there was a language barrier that caused me to run around & speak to managers. The food is good but priced very high. The waiter failed to coordinate the birthday singers for my husband & one other person at the table who was very upset about it. Women’s restroom needed attention. I don’t think we’ll be back anytime soon.

    ¿Te fue útil?

  2. Dionicia

    Detroit

    38 reseñas

    5.0

    38 reseñas

    Comieron hace 2 días

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5
    The server was nice and the food was good. The chef did a good job

    ¿Te fue útil?

  3. Bennettria

    Detroit

    1 reseña

    3.0

    1 reseña

    Comieron hace 2 días

    1. Global 3
    2. Comida 3
    3. Servicio 3
    4. Ambiente 2
    It was overall a good experience. I saw a few pieces of hair and I almost left honestly. It really needs to be cleaned like deep cleaned and even some remodeling. The cooks should have multiple uniforms to change as they do get messy and presentation is a part of the job.
    Benihana - Troy, MIRespuesta enviada hace 1 día
    Thanks for the review, Bennettria. We're glad to hear that you had a good experience at Benihana - Troy, MI. We apologize for any discomfort caused by the hair you saw. We take cleaning and presentation very seriously and your feedback has been noted. We're also sorry for any inconvenience caused by the lack of uniformity. We're continuously working on improving our service. We hope to see you again soon and provide a better dining experience.

    ¿Te fue útil?

  4. Frank

    Detroit

    2 reseñas

    2.0

    2 reseñas

    Comieron hace 4 días

    1. Global 2
    2. Comida 5
    3. Servicio 1
    4. Ambiente 3
    The food was great as always but, for the 1st time the server was horrible. She kept disappearing the cook had to leave 2 times to get things that were not loaded on the cart for our dinners. The server was wearing a coat and was gone for 30 minutes at a time. She was very spotty on things and seemed annoyed when we asked her questions. I am hoping on my next visit we don't get this server as I will be asking for someone else if we do. We have never had a problem before so this we quite shocking. We will be back but, on guard moving forward. Also the menus were new and looked very appealing to the eyes but, the prices have moved up about 30% we came for my daughters birthday. We come about 6 times a year and I would suggest that you change your birthday certificates from a $30 certificate to a $42 Certificate to balance where it was to reflect the new prices. Looking forward to coming again in a few months but, hopefully things will be as they have been in the past not as they were last night.
    Benihana - Troy, MIRespuesta enviada hace 2 días
    Thanks for the feedback, Frank. We're glad to hear that you enjoyed the food at Benihana - Troy, MI, but we're sorry to hear about your recent experience with our service. We always strive to provide attentive, friendly service to our guests and it seems we fell short during your visit. We take your comments about our service and pricing seriously and will address these issues with our team. We're looking forward to welcoming you back in a few months when you'll have a chance to experience the service you've come to expect from us. Best regards, Benihana - Troy, MI Management Team

    ¿Te fue útil?

  5. Altovise

    Detroit

    3 reseñas

    3.0

    3 reseñas

    Comieron hace 4 días

    1. Global 3
    2. Comida 4
    3. Servicio 3
    4. Ambiente 3
    It could have been cleaner, the exhaust was leaking from multiple tables including ours.
    Benihana - Troy, MIRespuesta enviada hace 2 días
    Thanks for the feedback, Altovise! We're glad to hear that you enjoyed the food at Benihana - Troy, MI. However, we're sorry to hear about the cleanliness and the sound issue you experienced. We value your feedback and will take it into account as we continually strive to improve our guests' experiences. We hope to have the opportunity to serve you again soon.

    ¿Te fue útil?

  6. Loraine

    Detroit

    3 reseñas

    2.0

    3 reseñas

    Comieron hace 4 días

    1. Global 2
    2. Comida 5
    3. Servicio 1
    4. Ambiente 4
    To start, the chef was amazing! Very engaging, had sense of humor and kept us laughing! However, the server gave our table very poor service! At first, we sat at a table that had a drip from the hood vent. It dripped a cloudy-brownish liquid that splashed onto 2 plates. We addressed, and were moved to the next table over before ordering. When the beverages came out, no straws were left. Throughout the night, it was as if the server forgot that she was serving our table. We had to wait, long periods in between before we were checked on. We sat there with empty glasses of water & beverages without refilling. Fast forwarding to the end of dinner. All guests had finished eating with our remaining food sitting in front of us, waiting on server to come back so we could ask for the check and carry out boxes. The server finally comes back around, but she was looking very confused and discombobulated. I asked, “Are you ok?” Instead of realizing everyone was ready to check out, she brings a picture of water and fills one of the guests empty glass. This couple already had their to go boxes in front of them, ready to go and just needed the check! We also had to remind her to bring the carry out items and we were not offered the ice-cream, we had to mention it but got that to go. We also waited too long for the server to come back with our receipts and cards! Overall, this was the worse service I have ever experienced from Benihana from the server!
    Benihana - Troy, MIRespuesta enviada hace 2 días
    Hello Loraine, We're truly sorry for your experience at Benihana - Troy, MI. We strive for excellent service and it's clear we fell short. Your feedback is valuable and will be used to improve. We sincerely apologize for the issues you faced with the service and the confusion with the beverages. We're glad you enjoyed our food and hope you'll give us another chance to provide the exceptional experience you deserve. Best, Benihana - Troy, MI Management Team

    ¿Te fue útil?

  7. Rebecca

    VIP

    Detroit

    2 reseñas

    1.0

    2 reseñas

    Comieron hace 4 días

    1. Global 1
    2. Comida 4
    3. Servicio 3
    4. Ambiente 1
    The food was great, service ok and restaurant ambiance was awful! The table we were seated at had extremely cold outside air rushing in through the overhead hood vent. Granted it is extremely cold in Michigan right now, however, this was ridiculous. We thought once the chef came it would get better because the hood vent would be on sucking the cold air out along with the smoke from the food cooking. Unfortunately the hood vent was not working. When I said something to the chef he said "I guess it is not working" and then just moved the smoking zucchini to the other side of the grill. I complained to the waitress how cold it was and she didn't offer any solution either. It was so cold that our food only stayed warm for about 10 minutes. I went to speak with the manager - she barely offered an apology. We visit this location at least 10 times a year - have even spent every Christmas Day there for the last 15 years (with the exception of Covid years). Very disappointed for the staff not caring enough to move us and/or compensating us. May need to reconsider visiting this location again.
    Benihana - Troy, MIRespuesta enviada hace 2 días
    Dear Rebecca, Thank you for taking the time to share your recent experience with us. We're glad you enjoyed the food but are deeply sorry to hear about the issues with the service and ambiance during your visit. Your concerns about the cold air and the malfunctioning hood vent are very valid, and we sincerely apologize for the discomfort this caused. We are especially troubled that our team did not take adequate steps to address your concerns or provide a solution, given your loyalty to our restaurant over the years. Please know we are reviewing this situation with our staff to ensure better responses and improved guest comfort in the future. We value your patronage and hope to have the opportunity to make things right. Sincerely, The Management Team

    ¿Te fue útil?

  8. Chris

    Detroit

    2 reseñas

    3.0

    2 reseñas

    Comieron hace 5 días

    1. Global 3
    2. Comida 5
    3. Servicio 3
    4. Ambiente 4
    Service was very slow and not engaged waited 45 minutes once we were seated for beverages and a full hour and 15 minutes before the chef arrived to cook . Price point is top end and disappointing because of the service . Bill was $600 plus for 6 adults Wo t chose to go back
    Benihana - Troy, MIRespuesta enviada hace 2 días
    Thanks for the review, Chris. We're really sorry to hear about your experience. It's disappointing to know that you had to wait for so long for service and your meal was not up to our usual standards. We strive to provide a smooth and enjoyable dining experience for our guests and it seems we fell short during your visit. Your feedback is valuable to us and we will definitely use it to improve. We hope you give us another chance to make it right.

    ¿Te fue útil?

  9. LAKSHMI

    Detroit

    2 reseñas

    2.0

    2 reseñas

    Comieron hace 6 días

    1. Global 2
    2. Comida 4
    3. Servicio 3
    4. Ambiente 4
    While I appreciate the lively and engaging hibachi setup, there were some aspects that left us disappointed. I am vegetarian, and my family dont eat beef. Unfortunately, we were seated at a shared table where the chef cooked beef and other non-vegetarian items on the same grill using the same utensils. This made us uncomfortable, and we were unable to fully enjoy the meal. We ended up eating only rice and taking the rest of the food home, which didn’t feel worth the $50 per person we paid. In other hibachi restaurants we’ve visited, staff members ask about dietary preferences or concerns before seating guests. This small consideration ensures everyone has a pleasant experience. It would be great if your restaurant could adopt a similar approach. When I expressed my concerns to the front desk, I felt they were not addressed with the seriousness I expected. While $50 per person may not be a significant amount for some, it is a premium price for a middle-class family like ours who dine out only occasionally. I hope you take this feedback constructively to improve the experience for guests with dietary restrictions or preferences in the future. I look forward to hearing how you might address these concerns.
    Benihana - Troy, MIRespuesta enviada hace 4 días
    Thanks for the review, Lakshmi. We're sorry to hear about your experience at our Benihana - Troy, MI location. We take pride in providing a diverse menu and accommodating all dietary needs, and we regret that we fell short in your case. We understand your concerns and will certainly take them into account as we continuously strive to improve our guests' experiences. We hope to have another chance to provide a better dining experience in the future.

    ¿Te fue útil?

  10. Lindsey

    Chicago

    1 reseña

    1.0

    1 reseña

    Comieron hace 7 días

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1
    Waited a half hour to sit. Asked about open tables. Was told yes you will be taking those tables but waited a half hour to actually be able to sit there. Had kids with us. Asked for Benihana hats. They were out. Asked for drinks, never received. The worse service I have received in a long time. Will not return.

    ¿Te fue útil?

Preguntas frecuentes

Sí, Benihana - Troy, MI ofrece pedidos a domicilio en asociación con Postmates y Uber Eats.

Benihana - Troy, MI tiene una calificación promedio de 3.6 estrellas, según 4065 comensales de OpenTable.

Sí, generalmente puedes reservar este restaurante con solo elegir la fecha, la hora y el tamaño del grupo en OpenTable.

Haz una reservación

2 personas
7:00 p.m.
Reservado 45 veces hoy

Pide a domicilio o para llevar

Mapa de Google para Benihana - Troy, MI

1985 W. Big Beaver Road, Troy, 48084 MI

Áreas del restaurante

Información adicional

  • Intersección en calle
    Crooks
  • Zona
    Troy
  • Horarios
    Lun–Jue, Dom 11:00–22:00 Vie, Sáb 11:00–23:00
  • Precios
    Hasta $30
  • Cocinas
    Japonesa
  • Ambiente
    Informal
  • Dress code
    Informal y elegante
  • Parking details
    Free parking for Benihana guests
  • Opciones de pago
    AMEX, Carta Blanca, Diners Club, Discover, JCB, Mastercard, Visa
  • Adicional
    Bar / Sala pública, Bar completo, Cervezas, Cócteles, Entrega a domicilio, Hora feliz, Opciones libres de gluten, Para no fumadores, Vegana, Vinos
  • Página web
    https://www.benihana.com/
  • Número de teléfono
    (248) 649-6340
  • Servicio de comidas
    Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/

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