M
Mariano
Gales del sur1 reseña
Comieron en 14 de febrero de 2025
- Global 3
- Comida 4
- Servicio 1
- Ambiente 4
Hi, we booked our valentine dinner to the Beast & Co. and we were quite excited for the dinner, the menu looked really good. When we arrived there was a queue so we sit after 20 min our reservation, however they were very sorry because apparently many people with the booking were late, no big deal for us. We order our valentine menu and the cocktail and the entree came quite quickly but one of the entree the fish crudo took 20 min or more to arrive to table. Few couple sitting close to us order the same and they got our fish crudo before us even though they were sit 15 min after us, we called one of the waiter a girl and I asked info about the delay and she just said very dismissive that the crudo take always longer without even be sorry for the delay, but other table had before us. 5 min after we asked to another waiter that actually gave us an apology and finally we got our crudo and our mains. When the floor manager came to ask if everything was fine we said that we wait so long and we were there already for over 1 hour, I understand if you are busy but at least you need to be nice with your customers and not be dismissive or avoiding the problem. After the mains they removed the plates and they gave us the desserts like one second after not even at least 5 min after the mains was really weird we felt not welcome anymore to be honest, so we had to wait with our desserts in front of us for at least 5 min before to dig in and obviously was melting in front of us. In my dessert i got a pit from the preserved cherries that was not suppose to be there and almost broke my tooth and when I told the floor supervisor to be careful when they serve that for next time she just answer "ah ok I will next time" not even sorry. Food was good but service is a big no sadly we are not coming back because we felt not welcome not looked after and they can not handle the floor with customers. There was not even a discount on the bill even though took almost 2 hours for our dinner.
