BJ's Restaurant & Brewhouse - Westlake Village

Reseñas de BJ's Restaurant & Brewhouse - Westlake Village de comensales del restaurante. Basadas en valoraciones recientes.

1. I

   Ian

   Washington DC1 reseña

   1.0

   Comieron en 19 de diciembre de 2024

   1. Global 1
   2. Comida 5
   3. Servicio 1
   4. Ambiente 4

   Waited for an hour to get our table even though I had a reservation. Food was fine once we got it but service was extremely slow.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 20 de diciembre de 2024

   Hi Ian, we're sorry to hear about your experience. A long wait is not what we aim for, especially with reservations. We appreciate your feedback on the food and service, and we'll work on improving our efficiency to ensure a better experience next time. Thank you for sharing.
   

   ¿Te fue útil?

2. M

   Marcia

   Los Ángeles1 reseña

   5.0

   Comieron en 13 de noviembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Had 14 people for lunch. Excellent service, food etc. Everyone was happy :)
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 16 de noviembre de 2024

   Thanks for the awesome feedback, Marcia! We’re thrilled to hear that you and your group enjoyed your lunch with us. Our team works hard to provide great service and delicious food, and your kind words mean a lot. We can’t wait to welcome you back!
   

   ¿Te fue útil?

3. M

   Manny

   Los Ángeles1 reseña

   3.0

   Comieron en 10 de noviembre de 2024

   1. Global 3
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   My wife and I ordered the sirloin and shrimp scampi. While the scampi was good, the steak was small, dry, and had a lot of fat. The asparagus were thin and hard. Don't think I'll be going back anytime soon.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 12 de noviembre de 2024

   Manny, we appreciate your feedback and are sorry to hear about your experience. It's great to know you enjoyed the scampi, but we take your concerns about the steak and asparagus seriously. We’re always striving to improve and hope you'll consider giving us another chance in the future.
   

   ¿Te fue útil?

4. V

   Veronica

   Los Ángeles1 reseña

   1.0

   Comieron en 20 de octubre de 2024

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   We had to wait an additional 15-20 minutes for our table. The hostess was extremely rude.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 21 de octubre de 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   ¿Te fue útil?

5. r

   ronald

   Los Ángeles6 reseñas

   3.0

   Comieron en 13 de octubre de 2024

   1. Global 3
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   some of the food was delivered barely warm. Service was terrible. waiter was switched after we after we ordered unfortunately. dinner lasted almost 2 hours.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 15 de octubre de 2024

   Ronald, we appreciate your feedback and are sorry to hear about your experience. Our team strives for excellent service and food quality. We'll address your concerns to ensure better experiences in the future. Thank you for bringing this to our attention!
   

   ¿Te fue útil?

6. C

   Carolyn

   Los Ángeles1 reseña

   2.0

   Comieron en 13 de octubre de 2024

   1. Global 2
   2. Comida 2
   3. Servicio 4
   4. Ambiente 3

   Food was very mediocre, nachos were mostly chips with liquid cheese that stuck to the paper they were served on. Not enough of the salsa, guacamole, chicken and sour cream to really enjoy the chips. Meat was either over- or under-cooked, food had to be reheated as it wasn't hot enough, asparagus was hard. Desserts were good and our server was great, otherwise, no reason ever to return to BJ's.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 15 de octubre de 2024

   Hi Carolyn. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

   ¿Te fue útil?

7. G

   Gary

   Los Ángeles7 reseñas

   3.0

   Comieron en 6 de octubre de 2024

   1. Global 3
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Service was great but they were out of pork chops. Reservation was at 5:30pm and the pork chop special starts at 4pm
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 8 de octubre de 2024

   Thanks for your feedback, Gary! We're glad to hear you enjoyed the service. We apologize for the pork chop oversight and appreciate your patience. We'll work on ensuring our specials are better stocked for future visits. Your experience helps us improve!
   

   ¿Te fue útil?

8. J

   Jacob

   Los Ángeles1 reseña

   4.0

   Comieron en 15 de septiembre de 2024

   1. Global 4
   2. Comida 2
   3. Servicio 4
   4. Ambiente 5

   My sons girlfriend ordered a steak and it was cooked well done when she ordered med rare..I ordered a California club..the chicken was so thick on the sandwich I couldn't even eat it.It was my sons birthday dinner and we where not happy with the food.We go there quite often.It was disappointing.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 17 de septiembre de 2024

   Jacob, thank you for sharing your experience. We’re sorry to hear that the food didn’t meet your expectations, especially on such a special occasion. We value your feedback and will work on improving our dishes. We appreciate your loyalty and hope to serve you better next time!
   

   ¿Te fue útil?

9. M

   Maria

   Los Ángeles5 reseñas

   4.0

   Comieron en 8 de septiembre de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   A fun place to go with friends and enjoy a good meal.
   

   BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 26 de septiembre de 2024

   Thanks for the great feedback, Maria! We're thrilled to hear you had fun with friends and enjoyed your meal. We’re always looking to improve, so if you have any suggestions for that fifth star, we’d love to hear them!
   

   ¿Te fue útil?

10. OT

    Comensal de OpenTable

    Los Ángeles1 reseña

    5.0

    Comieron en 13 de junio de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 3

    Booths were a little cramped. Service was excellent
    

    BJ's Restaurant & Brewhouse - Westlake VillageSe respondió el 17 de junio de 2024

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

    ¿Te fue útil?