Brasserie ABode - Chester

Reseñas de Brasserie ABode - Chester de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Amanda

   Yorkshire1 reseña

   1.0

   Comieron hace 3 días

   1. Global 1
   2. Comida 1
   3. Servicio 2
   4. Ambiente 1

   I booked this as a special treat for my auntie's 70th birthday treat. Asolutely no atmosphere in this place, 2 people in there at most. Tables and chairs were tried, could do with an upgrade. We were told there was no steak as they'd run out. We decided to leave at that point and find somewhere else.
   

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2. l

   lynn

   Cheshire1 reseña

   4.0

   Comieron hace 7 días

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 5

   Lovely afternoon tea, great window table as requested.
   

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3. A

   Alison

   Cheshire1 reseña

   5.0

   Comieron en 5 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent afternoon tea. Service was outstanding and food freshly prepared and plentiful
   

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4. N

   Neil

   Brighton1 reseña

   5.0

   Comieron en 5 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Really good location and lovely waitress, food was great
   

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5. M

   Megan

   Cheshire1 reseña

   1.0

   Comieron en 22 de febrero de 2025

   1. Global 1
   2. Comida 4
   3. Servicio 1
   4. Ambiente 4

   We visited Abode Chester on Saturday 22nd February. Food was good! Location was lovely. However, the service was absolutely terrible considering it was a group paying over £300. We ordered Afternoon Tea which was supposed to come with free refillable hot drinks, however not once did anybody come over to see if we wanted extra refreshments, we had to go up and chase, we had already been there 30/40 minutes at this point. Again with standard drinks, we had to go up, then eventually someone would come over and ask us. Additionally, there was not enough cutlery or plates, despite booking the table with the amount of people attending in advance. This is really disappointing as the restaurant was not busy, and there was more than enough staff by the looks of it. We were just left. This is not what I would expect from this type of establishment. Staff did not greet us on arrival, and I feel they were quite hostile, again, for this type of establishment, this is not what you would expect. We were also overcharged as the menu stated £25pp, instead we were charged over £26pp. We also paid a service charge of around £30 which I did not realise at the time otherwise, I would’ve requested for this to be removed as the service was awful. After paying over £300 for mediocre food and appalling service, we could’ve gone to Grosvenor Pulford for similar, but incredible service! I never leave reviews however, this has truly been one of the worst experiences that not just me, but the whole group experienced. Unfortunately, due to the service we will not be coming back again.
   

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6. K

   Keith

   Baño1 reseña

   3.0

   Comieron en 20 de febrero de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 4

   Menu needs explaining better ie small plates, large plates, how big they are etc. chips arrived with starter/small plates but we asked for them with main course. Main course arrived but our wine was not, apparently locked in a downstairs store, we had to get our food taken back to the kitchen whilst the key was found and the wine chilled. All in all a bit of a mess. The waitress was charming and did her best and the wine was removed from the bill.
   

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7. M

   Mariclare

   Irlanda del N.1 reseña

   2.0

   Comieron en 8 de febrero de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   We went for afternoon tea. It was just OK, nothing special. Nice view but not much atmosphere and the food was average.
   

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8. J

   Jay

   Cheshire1 reseña

   3.0

   Comieron en 25 de enero de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   We had afternoon tea and the food was of a good standard. Main issue was initially waiting quite a while for our drinks to appear. Then staff kept leaving the room, so we had to locate people to ask for more drinks. The coffee was warm. There was no milk with the tea. Extra plates were not provided for the scones or cakes. Jam , cream and butter were on the table , but knives or spoons were not provided, so again, had to wait for staff member to request this. The view from the Brasserie restaurant is great, but we were sat inside with full sun and no shade , which became uncomfortable after a short time. Plus the food stands were directly in the sun , not so good for sandwiches and cakes. The menu on the table stated afternoon tea was £25, but we were charged £26 p.p. When challenged, we were told these were the old menus. Yet they were still on the table. It’s a shame, as it’s a lovely venue plus bathroom facilities were good.
   

   Brasserie ABode - ChesterSe respondió el 10 de febrero de 2025

   Good afternoon Jay, thank you for taking the time to share your feedback and experience with us. I do regret on this occasion, we have not met or indeed exceeded your expectations and our usual high standards from an all rounded experience. We have shared your comments with the team, and where appropriate, management will be addressing training needs with our Brasserie front of house team. If you could also please make direct contact with the hotel regarding the charge for the afternoon tea, as we would like to organise a refund for the incorrect charge that was displayed from the menu on the day. Please accept our apologies for any inconvenience caused and I do hope this does not deter you from returning to us in the future. Best regards, Brasserie ABode Chester Team
   

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9. E

   Eduard

   Los Ángeles1 reseña

   5.0

   Comieron en 12 de enero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Fantastic service with exceptionally friendly and professional staff who made all of us (particularly the children) feel very welcome.
   

   Brasserie ABode - ChesterSe respondió el 10 de febrero de 2025

   Good morning Eduard, thank you for taking the time to provide us with such positive feedback - we are delighted to hear that you had such a lovely afternoon with us. We hope to be able to welcome you back to Brasserie ABode Chester in the not too distant future! Best regards, Brasserie ABode Chester Team
   

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10. A

    Ann

    Cheshire3 reseñas

    5.0

    Comieron en 5 de enero de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    We celebrated a friends’ big birthday with afternoon tea. The staff made our friend and ourselves feel very special. We had had to make a couple of last minute changes and this was all sorted very graciously, and with no fuss. The food was excellent and the whole experience was a delight. Thank you. We will be back
    

    Brasserie ABode - ChesterSe respondió el 10 de febrero de 2025

    Good morning Ann, we are delighted to hear that you had such a great experience and birthday afternoon with us! We hope to be able to welcome you all back to ABode Chester very soon. Best regards, Brasserie ABode Chester Team
    

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