Burntwood Tavern - Fairlawn

Reseñas de Burntwood Tavern - Fairlawn de comensales del restaurante. Basadas en valoraciones recientes.

1. G

   Geoff

   Cleveland10 reseñas

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   The food at Burntwood was excellent and all of our orders were accurate. It took a while to get our food (and an appetizer was brought out at the same time as the meals), but it was Mother's Day so we expected it to be busy/slower. Overall, still a great experience but you could tell they were overwhelmed & understaffed (lots of open tables).
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Geoff thank you very much for your 4 star review its always great to hear about our guests dining experiences.
   

   ¿Te fue útil?

2. N

   Nyarie

   Cleveland3 reseñas

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   I wish we knew that there was a Buffett before coming.
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Nyarie I would like to apologize for your dining experience with us for Mothers day, this is not the experience that we want any of our guests to have.
   

   ¿Te fue útil?

3. A

   Amanda VIP

   Richmond12 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 3

   Service was awful, there for a Mother’s Day brunch and the only thing the server had to do was  take our drink order and bring drinks. We finished on our second round at the buffet and still didn’t have her drinks. We had one person who didn’t order the buffet and only a drink, she still tried to charge us for that meal, even though that person didn’t eat. She was very slow, even though the way she walked between tables. I would still go to Brentwood at the other locations, but afraid to go back to the Fairlawn location for fear we would have the same server.
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Amanda Please know that this is not the experience that we want any of our guests to have when ding with us.
   

   ¿Te fue útil?

4. D

   Douglas

   Montana2 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 3
   3. Servicio 3
   4. Ambiente 1

   The food was fine. The oversold their Mother’s Day Brunch. Buffet was the only dining option, very long lines, consistently ran out of food. All agreed we would have had a more pleasant experience making our own brunch for significantly less money
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Douglas Please know that this is not the experience that we want any of our guests to have when dining with us.
   

   ¿Te fue útil?

5. Z

   Zach

   Cleveland4 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   We had a horrible Mother's Day brunch experience. They were not prepared for our reservation, and we had to wait for 15 minutes. They then sat us at a table that was already taken by another family. We came back from the buffet line to discover this family sitting in our seats. We had to track down purses and belongings. There was no discount or compensation offered for the inconvenience. There was one, one-sided buffet line for the entire restaurant. They kept running out of coffee, plates, and utensils. There were not enough staff. The restrooms ran out of toilet paper, and the manager had to go to Walmart to get more toilet paper. The service staff were doing their best with what they had to work with. The food was okay. Will never go back. I witnessed multiple others leave in anger or great frustration.
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Zach I would like to apologize for your dining experience with us for Mothers day, this is not the experience that we want any of our guests to have.
   

   ¿Te fue útil?

6. R

   Russ

   Cleveland1 reseña

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   The food was good and our server was excellent. Our only concern is that due to the extreme length of the food line at the buffet you realistically only go thru the line once. If they could come up with a way to have patrons travel on both sides of the buffet line it would enhance the experience.
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Russ thank you for your 4 star review and we will be working diligently to correct the issues in the future.
   

   ¿Te fue útil?

7. N

   Natalee

   Cleveland1 reseña

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We got there 5 till 10. Our reservation was at 10 there was a line out the door. There were two of us and a baby, they sat us at an 8 top. We sat for 30 minutes and no one even acknowledged us. They were not prepared for this mother’s day brunch. They let everyone go up to the buffet at once instead of dismissing tables one by one so there wasn’t such a huge line. The line for food was wrapped around the building. We ended up leaving because we couldn’t get anyone to wait on us. We drove almost an hour for this mother’s day brunch and ended up having to get fast food instead. 0/10 do not recommend, will not be coming back.
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   Natalee Please know that this is not the experience that we want any of our guests to have when ding with us.
   

   ¿Te fue útil?

8. J

   Jerry

   Toledo15 reseñas

   1.0

   Comieron hace 3 días

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   Start to finish it was a terrible experience. Place was very dirty and food was subpar at best. Very disappointing for a special occasion celebration.
   

   Burntwood Tavern - FairlawnRespuesta enviada hoy

   JerryWe would like to apologize for your dining experience with us for Mothers day, this is not the experience that we want any of our guests to have.
   

   ¿Te fue útil?

9. J

   Jacquelyn

   Cleveland3 reseñas

   4.0

   Comieron en 20 de abril de 2025

   1. Global 4
   2. Comida 3
   3. Servicio 5
   4. Ambiente 4

   Emily was an excellent server—very attentive and pleasant. Buffet was good but most items were cold and for a beef and ham entree option was expecting mashed or au gratin potatoes. I understand there was a potatoe option but the tray hadn’t been refilled at the time we were in the buffet line. The line was organized and much quicker than past years. Excellent value for quality of food but would have been more enjoyable had the food been hot. Six people in our party were well satisfied but our server, Emily, made it an excellent experience.
   

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10. K

    Kimberley

    Cleveland1 reseña

    5.0

    Comieron en 20 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    I thought it was top notch and my family and I really enjoyed ourselves, thank you!
    

    ¿Te fue útil?