OT
Comensal de OpenTable
Denver1 reseña
Comieron en 7 de mayo de 2024
- Global 3
- Comida 4
- Servicio 4
- Ambiente 3
There were plenty of seats by the window, we asked to be sat there, and they refused, planning for other other larger parties to come in. No one ever sat at the open window seats while we were dining, very disappointing. I don't think it was the hosts fault, just what they were likely taught.
The cost of valet at the hotel was $30, no discount for eating at the restaurant inside, so we will likely not return.
courier. kitchen & barSe respondió el 2 de julio de 2024Thank you for providing feedback on your recent visit to our restaurant at the Grand Hyatt. We apologize for any disappointment caused by our seating policy and the valet pricing.
We regret that we couldn't accommodate your request to sit by the window despite the availability of seats. Your comments about our valet pricing not being discounted for restaurant guests have been duly noted.
We appreciate your understanding regarding our seating arrangements and will review our policies to ensure a better experience for our guests in the future. Your feedback is invaluable to us as we strive to improve our service and offerings.
Should you reconsider, we would love the opportunity to welcome you back and provide you with a more enjoyable dining experience.
Warm regards
