Elephant & Castle - Galway

Reseñas de Elephant & Castle - Galway de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   John

   Dublín1 reseña

   1.0

   Comieron en 21 de marzo de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   Service poor Asked for half portion of wings as a starter.Waiter said is it a children's portion you want. Main course arrived we were left sitting with no cutlery had to get up and ask for some.Except for one young lady.Food very average. Won't be back.
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Hi John thank you for taking the time to leave a review. We do not offer a half portion of wings so I presume your waiter was indicating that the only smaller portion we offer is a children's size in order to best accommodate your request for a small portion. I apologise that you had no cutlery that is not our normal standard. I will pass on your comments to our team.
   

   ¿Te fue útil?

2. OT

   Comensal de OpenTable

   Londres2 reseñas

   2.0

   Comieron en 16 de marzo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   Food was below average. The servers were not attentive.
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Thank you for taking the time to leave a review. If you have anything else you would like to share I would really appreciate if you contacted me: karina.drury@thedean.ie
   

   ¿Te fue útil?

3. D

   Danielle

   Dublín1 reseña

   1.0

   Comieron en 16 de febrero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Everything is being rated poor. As we were only in Galway for a very short time , it let us book our table for 12.15 , we arrived standing in elephant and castle for nearly 5-10 mins for someone then to come tell us that you weren't opened until 1 so were asked to leave and come back. Very misleading as it let us book and said open when in fact it wasn't.
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Hi Danielle I really apologise for the confusion with booking. Our opening times have changed recently and technology isn't always our friend and the booking system did not process our new times correctly. I appreciate your understanding!
   

   ¿Te fue útil?

4. J

   Jacqueline

   Dublín1 reseña

   2.0

   Comieron en 14 de febrero de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Poor food options, food did not taste fresh. Over priced for what you get
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Thank you so much for the feedback Jacqueline. We cook all of our food fresh to order and hope that any issues were brought to staff on the night so that they could be rectified!! We will be sure to pass on your comments to our team!
   

   ¿Te fue útil?

5. C

   Conor

   Connacht1 reseña

   5.0

   Comieron en 14 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Me and my girlfriend came here for valentines day after college, we had booked it in short notice and wasnt too sure on what to expect, from the value to the food to the staff everything about this restaurant is fantastic.
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Thanks for leaving a review Conor. Glad you enjoyed your visit and happy we could make your valentines day special!!
   

   ¿Te fue útil?

6. R

   Ronan

   Connacht1 reseña

   5.0

   Comieron en 14 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Absolutely brilliant food friendly staff and nice atmosphere 10/10 would recommend
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Thank you for the 5 star review. So glad you have a nice time!! Hope to welcome you back again soon!
   

   ¿Te fue útil?

7. G

   Gerry

   Dublín2 reseñas

   5.0

   Comieron en 2 de febrero de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Lovely restaurant and service. Close to Eyre Square
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Thank you for the 5 star review Gerry. See you again soon!!
   

   ¿Te fue útil?

8. O

   Orla

   Dublín1 reseña

   1.0

   Comieron en 11 de enero de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   We had an awful experience, booked a dinner for our kids birthdays and wanted to go somewhere nice. It took the server 10min to come over and take a drinks order. The restaurant was busy so we didn’t make a fuss. We ordered both food and drinks. After approximately 20min we still had no drinks, asked a member of staff who informed us the paper ran out in the printer even though the waitress had written our orders down (pen and paper!) drinks eventually came down in parts when the kids food arrived. Drinks order was wrong, requested the missing drink 2 more times. Myself and my partner had ordered starters prawns and goats cheese, both were lovely and kids ordered from kids menus and wings. All food was nice, we sat and waited another 40min before a staff member asked us if he could clear the table. We informed him that they were starters and we hadn’t had our mains. Although staff were polite they seemed very disorganised and no one was in charge. At this stage we had had enough and asked to speak to a manager. The manager was very polite and apologised profusely. We advised that we would not be waiting for mains and that we had never experienced such poor service. The manager did not charge for the items we had received which was very much appreciated. He did his best to rectify the situation but the night at that stage was well and truly ruined. We have eaten and stayed in the Dean hotels in the past but this was an utterly unbelievably poor service. I would never eat in that restaurant ever again.
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Hi Orla, I apologise that your evening did not go as planned. I am happy to hear that you enjoyed the food, although delayed, and that our manager was able to help you on the evening. I will be sure to pass your comments on to our team. If you ever wish to give us another chance please book with me directly: karina.drury@thedean.ie.
   

   ¿Te fue útil?

9. J

   Jill

   Dublín2 reseñas

   4.0

   Comieron en 31 de diciembre de 2024

   1. Global 4
   2. Comida 1
   3. Servicio 5
   4. Ambiente 4

   Staff very friendly and prompt. Good atmosphere nice decor. Unfortunately the food choice was not good. Fish and chips were totally overdone. Poor presentation . Mentioned it to waitress and food was removed from bill in the end. Won't put us off returning i don't think.
   

   Elephant & Castle - GalwayRespuesta enviada hace 7 días

   Thank you for the review Jill. Happy to hear we could help rectify the issues on the night. We hope you give us another try sometime soon!
   

   ¿Te fue útil?

10. C

    Claire

    Connacht1 reseña

    3.0

    Comieron en 30 de diciembre de 2024

    1. Global 3
    2. Comida 3
    3. Servicio 3
    4. Ambiente 4

    The veggie burger was only okay but the venue is very nice
    

    Elephant & Castle - GalwayRespuesta enviada hace 7 días

    Thank you for your feedback Claire, we are sorry you were disappointed with the veggie burger and hope that you'll be back to try us out again sometime soon!
    

    ¿Te fue útil?