- Global 3
- Comida 4
- Servicio 1
- Ambiente 3
Our reservation was honored, and we were seated right away, which started our experience on a positive note. However, I ordered a drink from the bar that never came. After waiting 40 minutes for my drink I asked about it but it still took another 15 minutes to finally get it.
The service overall was very slow. We waited a long time for the gauchos to come by, and our server never came back to check on us after the rest of the table got their initial drinks. Because of the longs waits we stayed over an hour longer than we needed to.
We were celebrating a birthday and almost skipped dessert because we weren’t sure how long it would take, but we decided to order it anyway. The dessert came out quickly, but we had to wait just as long again for the check. After flagging down someone to bring us the check we finally got it, but we were still waiting to pay. Thankfully we found to have enough cash and were able to pay that way by leaving it on the table since no one ever came back to take our payment. Because of this we weren’t able to leave much of a tip just the difference from the balance due. Had we been able to pay faster via credit card we could have left a better tip.
In total, we spent a little over 2 ½ hours there, most of it just waiting. While the service started off well, the delays made the experience frustrating.
Fogo de Chao - CypressRespuesta enviada hace 4 díasWe appreciate you sharing your experience with us, Mary. It's concerning that the wait for your drink and other service delays impacted your visit, especially as you were celebrating a special occasion. Our team is eager to address these concerns and improve your experience. Please reach out through our website contact form so we can work toward a more enjoyable visit next time. Thank you.