Comieron en 1 de marzo de 2025
- Global 2
- Comida 4
- Servicio 1
- Ambiente 1
We had a booking for six, but when we arrived, they only had a table for four and told us someone had given our table away—even though we had booked in advance. Instead of properly accommodating us, they squeezed us onto a small end bar table that was really only meant for two, making the entire meal uncomfortable.
The ordering system was frustrating and inconsistent—you could use a QR code or order through table service, but it wasn’t clear which was preferred. On top of that, no one checked on us throughout the meal. We weren’t offered more drinks, food, or even water, and the staff seemed disorganized and inattentive.
For a restaurant that serves mostly sharing plates, it was surprising that they didn’t automatically provide cutlery or side plates. We also had to sit with empty dishes piling up on the table because no one cleared them, leaving us with barely any space.
The food itself was fine but the poor service and lack of attention to detail made the overall experience disappointing. Unfortunately, we wouldn’t return.
Harry GatosSe respondió el 22 de marzo de 2025Hi Lulu,
We’re really sorry your experience didn’t meet expectations. Our communal tables with trees through the middle are designed to create a shared dining atmosphere, but we understand this may not have been clear. We’ll work on improving how we communicate seating arrangements to ensure guests feel comfortable.
As a new restaurant, we’re still refining our processes, including our ordering system, which allows guests to choose their preferred method. We appreciate your feedback on service, cutlery, and table clearing, and we’ll be addressing these with the team.
Thanks for sharing your thoughts—we truly value it and hope you’ll give us another chance in the future.
Best,
Kris
