- Global 1
- Comida 4
- Servicio 1
- Ambiente 4
While the food, once it finally arrived, was of good quality, my overall experience was disappointing. Two-thirds of our order arrived 20 minutes late, with the only explanation being that it takes longer to prepare. This was puzzling since the items—seaweed salads, sushi rolls, and salmon bowls—are all quick to assemble and don’t require cooking.
The bill included a 20% automatic gratuity for parties of five or more, which we expected. However, due to the delay in our order, we politely requested that the gratuity be reduced to 10%. It was at this point that the waitress informed us of a $50 per person minimum charge—something that was never mentioned during the booking process. This came as a surprise to us.
To make matters worse, when one of our party accidentally broke a small side plate, the manager’s response was appalling. She insisted that we pay the full 20% gratuity due to the breakage. I have never encountered such a request at any restaurant, anywhere in the world, and it felt both unreasonable and unprofessional. Instead of addressing the situation with any understanding, the manager completely ignored our concerns. Despite the fact that the gratuity had already been charged, she refused to offer any resolution.
Given the vast number of excellent restaurants in NYC, it’s baffling to see such poor customer service. I will not be returning, and I would advise others to think twice before dining here.
