The GrahamstonSe respondió el 3 de octubre de 2024Dear Claire,
Thank you for your review.
We appreciate your feedback regarding the quality of our afternoon tea experience. It's great to hear that you found the food satisfactory. However, I regret that the overall execution did not meet your expectations. High volumes of guests can sometimes lead to challenges in service, and it seems that our team struggled to manage the demands of the day effectively. Your description of the ambience is noted, and I understand how that would detract from your experience. We aim to provide a serene atmosphere for our guests, especially during afternoon tea.
We sincerely apologise for any inconvenience caused during your visit.
We hope to have the opportunity to welcome you back for a better experience, kind regards,