The Ritz-Carlton St. Louis

Reseñas de The Ritz-Carlton St. Louis de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Ken

   St. Louis1 reseña

   4.0

   Comieron hace 5 días

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Went in for an event reservation that was directed through open table, but apparently the reservation was scheduled the day after the event ended. Staff was very friendly an accommodating by helping us reschedule and we were able to spend time at the sushi bar which was a fun experience. Price is a bit high but expected for a hotel restaurants.
   

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2. K

   Kristen

   St. Louis9 reseñas

   4.0

   Comieron en 4 de mayo de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   Loved the event. The room and the tone were perfect. But I thought the service was a little lacking for the price of the party. I’ve been to tea rooms for far less money and gotten more personalize service about the food. And the tea service was nice, but again, just missed something special to elevate it and make it worth the cost of the event. However, we had a fantastic time.
   

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3. M

   Mattie

   St. Louis8 reseñas

   2.0

   Comieron en 4 de mayo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   I wish I could recommend the Bubbles & Bloom afternoon tea at the Ritz. It should be amazing & special; it's certainly priced accordingly. Unfortunately, the experience, food, & service just did not live up to expectations. I paid $778.32 for 3 mimosas and afternoon tea for 4 people (this did not include the champagne experience which is even more $$!) A 25% gratuity was automatically added to the bill. One would hope for impeccable service for this amount, but our service was clunky, at best.Not particularly knowledgeable or helpful. One would at least expect the experience to commensurate with its high dollar value.It is not. For the price they charge, the champagne should be included in the cost of the tea. Valet parking could easily be included. I have experienced quite a few splurge meals/experiences where I did not mind paying the high dollar amount-because the food/service/experience was worth it. This was nowhere close. My dining companions and I have already decided we can put on a similar afternoon tea experience at home, and we can easily surpass the quality of food served ourselves. The savory dishes were fine at best. The desserts were very disappointing- cute, definitely, IG post-worthy for sure, but did they taste good? Not really! Not worth the calories IMO. The best dish was definitely the scone, & the (I assume) housemade apricot jam & cherry curd were very good. The tea served to us was warm/tepid- not even our first glass was hot, and it just got colder! We got to make & take home a flower bouquet & a vase, which was nice, but being one of the last parties to go up there, there were hardly any good flowers left. The person putting the bouquets together did not do a good job of allowing flowers to be evenly distributed amongst guests. I thought I paid for the experience 3 times-once when booking through Open Table,once when completing the Ritz's credit card authorization form, & finally, when I actually did pay- after the experience itself.
   

   The Ritz-Carlton St. LouisRespuesta enviada hace 6 días

   Hello Mattie, Thank you for your detailed feedback. We’re truly sorry to hear that your experience with our Bubbles & Bloom afternoon tea did not meet expectations. Your comments regarding the service, food quality, and overall value have been shared with the Food & Beverage team to review. We strive to deliver a memorable and seamless experience, and we regret that we fell short. We appreciate your input, opportunities will be addressed and we hope to see you and your friends again in the future. Warmest Regards, Kelsey G
   

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4. K

   Kelley

   St. Louis3 reseñas

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The tea was quite a fun experience! Beautiful setting, staff was accommodating and the flower station was fun!
   

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5. S

   Sue Ellen

   Tulsa2 reseñas

   5.0

   Comieron en 27 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The service for the Bubbles and Bloom event was INCREDIBLE! My guest was running very late and the staff went out of their way to make me comfortable and welcome. The execution of this event was beautiful and thoughtful. It had all of the special touches that made it really lovely and fun. The person running the event is remarkable and very engaged and engaging. The tea, champagne, and treats were so fun, pretty, delightful, and delicious.
   

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6. C

   Corinne

   St. Louis2 reseñas

   1.0

   Comieron en 1 de enero de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Ritz Carlton asked us to book here for NYE at their Lobby Lounge for which we paid $100 in advance. Then they started giving out tickets complementary for hotel guests. We didn’t get a table, in spite of having paid, and booked ahead and staying at the hotel. We didn’t get our champagne toast. We were told they would refund us, but nothing refunded so far.
   

   The Ritz-Carlton St. LouisSe respondió el 17 de enero de 2025

   We are very sorry to hear about your experience with us on New Year’s Eve. We take all feedback seriously and are committed to providing our guests with a pleasant and luxury experience. A member of our team will reach out to you directly to learn more about your concerns.
   

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7. P

   Phil

   St. Louis2 reseñas

   2.0

   Comieron en 1 de enero de 2025

   1. Global 2
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   Advertised as table for 2 available. Few tables set up so no tables for 2 available. Service was excellent, however.
   

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8. P

   Patti VIP

   St. Louis42 reseñas

   4.0

   Comieron en 23 de diciembre de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   Teddy Bear Tea We have enjoyed this event annually for many years. The savory portion and the tea options were average at best. The dessert portion was excellent. It is way overpriced but still a neat event. Honestly though we will likely skip the tea in future years and just do happy hour at the sushi bar instead. The Tea price is close to the price of afternoon tea at the Plaza in NYC but does not hold a candle to the Plaza’s tea.
   

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9. E

   Eddie

   Kansas City1 reseña

   5.0

   Comieron en 22 de diciembre de 2024

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   They didn’t have the reservation but quickly setup a for my daughter, wife and mother. They loved the experience.
   

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10. M

    Meg VIP

    St. Louis8 reseñas

    5.0

    Comieron en 21 de diciembre de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Teddy Bear tea was beyond cute! We absolutely loved it just as much as the littles did!!
    

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