The Hard Shell - Bellgrade

Reseñas de The Hard Shell - Bellgrade de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Richmond2 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our server and manager Amanda were so attentive, and all of our food was delicious! Will definitely return again soon for Sunday brunch!
   

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2. D

   Dottie

   Richmond11 reseñas

   5.0

   Comieron en 17 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Frank was and excellent server who was attentive and charming. The she crab soup and rockfish were out of this world delicious. Food was served promptly and it was fresh and at the right temperature. Always enjoy the Hard Shell. Next time I have to refill on the raw oysters. Always special and at a great price especially at Happy Hour.
   

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3. G

   Glen VIP

   Richmond72 reseñas

   2.0

   Comieron en 14 de marzo de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 3
   4. Ambiente 3

   Very disappointed this time. Cold crab soup, kinda fatty ribs and worse of all was them no longer let me substitute mahi for the standard fried fish in the fish tacos. For at least 10 years it has not been a problem and it was the dish I most frequently went there for. Maybe never again as they were harsh in their NO MORE SUBSTITUTIONS per the chef. I didnt think one piece of fish vs another was that challenging for a chef :)
   

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4. D

   Darlene VIP

   Richmond7 reseñas

   4.0

   Comieron en 13 de marzo de 2025

   1. Global 4
   2. Comida 2
   3. Servicio 5
   4. Ambiente 4

   We are long term and dedicated diners at Hard Shell. Love the staff however, a large but after last night in regards to side options. Ordered the tuna sandwich and wanted Brussel sprouts (personal favorite) over fries. I was informed about the unreasonable new policy that I couldn’t substitute sides without being charged the full amount for the Brussels sprouts. No up charge was even offered although I could better deal with that than a full charge. I can go to many other like restaurants and get any side I desire for no additional charge. We were with friends that shared the same sentiment as we did. In my humble opinion, this policy is wrong and needs to be addressed. I did speak with the manager on duty and was informed that this was indeed the new policy. None of this endeared me to want to return any time soon. Being long time and faithful Hard Shell followers this pains me deeply. Validates to me, not ALL change is for the better.
   

   The Hard Shell - BellgradeSe respondió el 14 de marzo de 2025

   Hi Darlene. I am sorry if there was a miscommunication last night. We will change out the sides options on a sandwich. You are correct, if there needs to be an additional charge, then we will apply said charge to the item. We appreciate and value your continued business and hope to see you again soon.
   

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5. MO

   MONIQUED

   Richmond9 reseñas

   4.0

   Comieron en 10 de marzo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Had a good birthday dinner with our son celebrating his girlfriend’s birthday.
   

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6. OT

   Comensal de OpenTable

   San Francisco3 reseñas

   2.0

   Comieron en 9 de marzo de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 4

   We made a 7:45 pm reservation because there were no earlier times available, even though it was later than we usually dine. Upon arrival the restaurant is practically empty and we are seated at a table after waiting a few minutes and not exactly greeted warmly By hostess. A server greeted us very quickly with a “we need to hurry and get orders in and I’ll check to make sure staff knows You’re here because we close at 8.” So I said we had a reservation for 7:45 that I made online and the response with attitude was “oh yea well you made it online and we are not allowed to call you”. Was I not supposed to do that?? Like so it’s my fault. Honestly we should’ve just left. Stayed. Food was pretty good. Server made an attempt to be less Karen as dinner continued but it was obvious our presence was an annoyance. You really need to fix reservation system or instruct your staff to respond in an appropriate manner. It’s not like you’re a fast food restaurant. People don’t make a casual decision to dine at a restaurant like this one. I wish someone had just called us earlier that evening and told us they can’t accept us. So embarrassing for us in front of our out of town family here for a funeral.
   

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7. H

   Helen

   Atlanta5 reseñas

   5.0

   Comieron en 9 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Wonderful experience with my Neice/God Daughter visiting from NC. Such a wonderful experience! Thank you
   

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8. R

   Rick

   Unspecified1 reseña

   5.0

   Comieron en 9 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Egg benedict with lump cake and the egg omelet were outstanding. Was not aware they did brunch and highly recommend it.
   

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9. C

   Chris

   Richmond3 reseñas

   5.0

   Comieron en 9 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We had a great experience eating with a group at Hardshell. Everything was top notch from our server to the manager. Its was a fun experience and we will be back for sure.
   

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10. R

    Robb VIP

    Richmond9 reseñas

    5.0

    Comieron en 8 de marzo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 4

    I had the special - blackened mahi and shrimp. Very tasty and served piping hot.
    

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